Account Password Reset
Shaaa
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Posted on
Jun-22-2019
06:43 PM
I created a paypal account and i forgot my password. I tried to reset but the when i receive the verification via email it is also asking for verification via phone number which is no longer in use. Is there anyway that i can work around this ?
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Login and Password
1 REPLY 1
PayPal_Siobhán
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Jun-27-2019
05:19 AM
Hi @Shaaa,
Sorry to hear you are experiencing issues accessing your account. It sounds like this is an additional security step. If you cannot complete the authentication steps online, you will need to phone our support team. Rest assured, once you verify your information by phone they will help you re-set your password and get logged back in there.
Hope this helps,
Siobhán
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