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Account Limited, I Provided Necessary Documents to Prove Identity nothing changed.

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Contributor

Account Limited, I Provided Necessary Documents to Prove Identity nothing changed.

With regards to Paypal regulatory requirements, they sent me an e-mail that I needed to provide documents to confirm my identity. I provided government issued documents that can prove my current residence. These documents has been submitted mid-February. The page says it will take 3-5 business days, but it's already April and it's still there. The notification still pops up in my Summary page and the limitations are not yet lifted! What is this?!!

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PayPal Employee

Re: Account Limited, I Provided Necessary Documents to Prove Identity nothing changed.

Hi Goodday @kaia19 I am hoping all is well. We do appreciate your time and effort contacting us through this difficult times. I sincerely ask for apology for any inconvenience. To help you with your query immediately You may chat with us by logging in to your Paypal account and go to Message center. You would see an option to chat with a representative. Please click on the link below and I hope it would help. Or you may contact us through social media. Facebook (US) : www.facebook.com/paypal Twitter (US) : @AskPaypal https://www.paypal.com/us/smarthelp/article/why-do-i-have-to-confirm-my-identity-to-hold-a-balance-w...