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Account Limitations

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Account Limitations

Hello, We have a Business account and PayPal asked us to submit Photo ID (hence, we uploaded the business owner's photo ID) which PayPal indicates as "Completed". However, the upload of "Proof of address" is still pending. The Business is incorporated in England, but the owner is a citizen of Sri Lanka and resides in Sri Lanka. Could someone please help us on this ? There is no updates from PayPal (whether it is accepted or rejected) at all for months now. 

Thank you for your time.