Account Access
JonB1987
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Posted on
Nov-23-2020
12:08 AM
Hello, I cannot access my account due to the PSD2 verification, the only options I’m getting are a text or phone call to my old phone number. I need to update my phone number to receive the code to my new number. I’ve tried using live text messaging service and they’ve told me I need to call customer service, I’ve just called customer service and the automated message says they can support my issue. This is really frustrating, PayPals customer service is terrible. I understand that people helping in the community are volunteers, but everything I’ve tried points me to a failure. I’ve been told I need to resolve this issue by speaking to someone on the phone, yet I can’t get through to anyone. Can you help please??
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Login and Password
2 REPLIES 2
Bojan19841
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Nov-23-2020
12:34 AM
I have the same problem. My phone number is not working and I can't access the account.
Had live chat with support, they have escalated my problem to a higher instance, and I will get an answer in 72h.
After 72h, nothing has happened and I am worried as I can't access my account and funds.
kernowlass
Esteemed Advisor
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Nov-23-2020
02:01 PM
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