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Access old paypal account

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New Community Member

Access old paypal account

I have an old Paypal account which still has money in it. I cant remember the password and i no longer use the cellphone number linked to the password reset. Im not sure what else i can do to access this account.

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Esteemed Advisor

Re: Access old paypal account

@Jadeann85 

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.