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Access account after number change

New Community Member

Access account after number change

I changed my mobile number a couple of months ago. I need to access my paypal now because I have just created a depop account where I buy/sell used items.

In order to access my paypal account it says they need to text my old number.

How can I access my paypal in order to actually change the contact details they have if the only way to get into my account is from my old number?


Many thanks.



Esteemed Advisor

Re: Access account after number change



Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.