Access Denied

Hikari92
New Community Member

My PayPal freaked out halfway through a purchase a few weeks ago. Since then wheneve I try to use it on my WiFi I get an access denied page reference #18.7e49d117.1566303792.2f7eafc1 I spoke to someone on the chat but they said to just reset my password which I did but I'm still getting the page. Sometimes its just when I try to log in other times i can't get onto the website at all. It works fine on my phone using 4G only happening on WiFi

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hi there Hikari92.

 

Welcome to the Community!

 

If you are only experiencing difficulties when trying to access your PayPal account when connected to your wifi connection, you should try contacting your internet service provider directly for them to investigate. 

 

It sounds like there may be a block or restriction on your internet service provider when accessing the PayPal website. They should be able to look into this further for you and help you with getting the issue resolved.

 

I hope this helps.

David.

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