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Acccount limited still can't release funds

New Community Member

Acccount limited still can't release funds

My account was limited a year ago, I tried to resolve the account issue multiple times but it never worked. PayPal says after 180 days it will send you a email on how to release your funds however I still haven't received this and it is very frustrating. How can I release them?
2 REPLIES
Volunteer Advisor

Re: Acccount limited still can't release funds

@Katherine29

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".

In the UK its free from any landline phone.




OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

Re: Acccount limited still can't release funds

I have had exactly the same experience as you. Documents provided etc account still limited and the 180 day period ended over 2 months ago. I have even tried to lodge a complaint but the messages and emails sent have all gone unanswered. Absolutely terrible customer service to try and deal with,