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2 step verification

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Contributor

2 step verification

I’ve a new mobile number, my old one is now inactive. I’ve been trying to register my new on with PayPal but it won’t let me without the security code which they want to send to my old number which is no longer active. Even with my email and pw I still can’t access my account and I can’t contact them either without accessing my account . Any ideas please
1 REPLY 1
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Esteemed Advisor

Re: 2 step verification

@Kevink06 

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.