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2 step verification

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New Community Member

2 step verification

Help its saying it wants to ring or text me but it's got my old number!!! I need to update my mobile number but it won't let me log on until it does this 2 step verification
1 REPLY 1
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Esteemed Advisor

Re: 2 step verification

@shelagh1990 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.