2 step verification

[Mathieu2703]

Hi everyone,

I have issues to enter my old account to unlink my credit card due to the fact that I do not have access to the number linked to my old account anymore. Therefore,its impossible for me to to forward. Can some one help me please. Thank you.

[Goldileen]

Hi @Mathieu2703

Welcome to the Paypal Community! Thank you for your patience. Though our response times may be delayed, please be assured we’re here.

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You'll need to contact customer service in order to deactivate the security key.

https://www.paypal.com/mu/smarthelp/contact-us

Hope this helps. Please stay safe!

Kudos & Solved are greatly appreciated. 🙂