2 step verification fail

[KoczoLaura]

Hi all, I can’t log in as I have 2 step verification but I can’t verif myself as my phone number isn’t working anymore. How can I manage to log in then? Also my account is in minus, I would like to pay the amount from my hungarian card as the british one added to the account isn’t working anymore. (I made a purchase through wish and it was still my old paypal account added).

[kernowlass · Accepted solution]

@KoczoLaura 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[AlasdairF]

I had the same problem after hard-resetting my phone. Tried everything suggested here. Eventually I messaged Paypal through Facebook. They gave me a local phone number. The lovely person on the end of that phone, after checking I was who I claimed to be, switched off the 2-step for me, and I was in.  
Note to self: BEFORE a hard reset or a change of phone number, turn off all two-step settings for any websites.  😀