2 accounts

[thomasr1950]

PayPal says I have 2 accounts. One has a credit balance. I only have 1 account. I can't get help, they say call. I tried, I am on hold for over 30 minutes or I get a message saying to call. In the message they give a code. The code is to confirm it's me. The code expires before I can call. Again, i can't get a live rep. This is a 6 weeks old issue that I can't get resolved. The refund is from Ebay, I have a reference #. I'm exchanging secure messages with pay pal but they does no good. I have ask to close my account, I'll just lose the money. It's not worth fighting. PayPal won't close my account without a phone call. Again i cannot get a live person! How do I resolve these issues?

[sharpiemarker]

@thomasr1950 

Have to keep trying, nothing we can do to help you get a live agent:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal