06-953-931-403

Temp20231217AZ
Contributor
Contributor

I tried to close an account I never use. I received this. 06-953-931-403 does anyone know what this code is and how to fix?

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1 REPLY 1

PayPal_Dian
Moderator
Moderator

Hey @Temp20231217AZ

 

Thank for asking your question in our Community. 

There can be several reasons why you woudl not be able to close the account. An account cannot be closed if there are any open cases in the 'Resolution centre' or if there are any payments pending. Ther are a few more exceptions.

I am afraid that we would need to review the account before we can see why you get an error message. You will have to contact us so we can help you resolve this. 

You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.

 

Dian 

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