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Must I have an international passport to verify my account? Can't I use my National Identity Number?
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Hi @Mob2396,
Thank you for your post and welcome to our Community Help Forum!
It depends on your country, but usually, we require as proof of identity a driver’s license, passport or passport card, state or government-issued ID. If that is not the case, to contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this helps.
Cristina
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Hi @Mob2396,
Thank you for your post and welcome to our Community Help Forum!
It depends on your country, but usually, we require as proof of identity a driver’s license, passport or passport card, state or government-issued ID. If that is not the case, to contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this helps.
Cristina
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Hey @Mob2396,
You're correct, your billing addresses not matching can sometimes cause issues, but the time frame for the charge can vary. It can take up to 30 days to appear on your statement after the charge is initiated. Have you reached out to your card company to check if they've received the code? I would definitely advise reaching them to see what information they may have. Hopefully the issue is resolved soon!
- Ashley M
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