Unable to update password

[alexakahovis]

I am trying to update my password. 

I enter my old one correctly, and enter the new password, not using any of the unallowed characters. 

I see no error message, but when i click "update password" nothing happens. It just stays on the page, gives no message and nothing is updated. 

I've tried multiple times and everytime nothing happens. 

[Dhen21]

Hi @alexakahovis,

I'm glad you are taking the correct steps though sorry to hear you're having trouble changing your password.

If I may suggest, if you are logged in in a browser, try to clear cache and cookies so it'll be refreshed. Then try to log in again and proceed with the steps.

You may also consider using a different browser.

Hope this helps. Keep safe!