Password reset when my phone number no longer works
Salexa1118
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Posted on
Feb-13-2021
04:01 AM
Hi I have a U.K. PayPal account which was set up over 10 years ago. It has a phone number attached to it I no longer use. I know my email is tied to the account as I use that to login. However when I try to recover my password it forces me to a text option. No option for the email. Can anyone help.
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Mj118
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Feb-13-2021
04:13 AM
Stevie-g
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Feb-13-2021
04:14 AM
Same issue here, going around in circles trying to access my profile, old mobile number is in my profile but no way to change it without having my old phone
Salexa1118
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Feb-13-2021
04:26 AM
Seems ludicrous this should be the case. I am wondering whether I should tweet them on twitter to highlight this flaw
kernowlass
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Feb-15-2021
09:51 AM
You are posting with a U.S paypal account so which country are you in as you can't have or use a UK paypal account in the U.S or vice versa.
Advice is voluntary.
Kudos / Solution appreciated.
Stevie-g
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Feb-15-2021
10:30 AM
Hi, thanks for the reply, I’m not sure where you see I have a US account unless that’s my community account, either way It’s a UK account. Is your question relevant to my phone problem?
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