How to change Primary email adrdess

Dnusha
New Community Member

Hello alll,

I have changed my email address and need to edit my old one.   I tried and paypal does not allow me to do so.  How can I edit it to apply my new email address?

 

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107 REPLIES 107

kernowlass
Esteemed Advisor
Esteemed Advisor

@Zordana

 

Go and click on the profile tab (icon next to log out) > click on the + and ''add'' another/new email address > verify it > go back and click on ''update'' and tick the box underneath that says ''make primary'' > then you should get the remove option by the old now longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.


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Kudos / Solution appreciated.
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SheilaD1
Contributor
Contributor

I need to delete an email address that is marked as primary. I have tried and can not change the primary designation. I no longer have the designated address and am not getting receipts from Paypal. I also can not find a phone number to get assistance.

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Hol_18
New Community Member

My primary email address need verifying but its incorrect and Im unable to change it. Any suggestions? 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Hol_18

 

Go and click on the profile tab (icon next to log out) > click on the + and ''add'' another/new email address > verify it > go back and click on ''update'' and tick the box underneath that says ''make primary'' > then you should get the remove option by the old now longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.


Advice is voluntary.
Kudos / Solution appreciated.
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nriccoone
New Community Member

how to change primary email address

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Anonymous_User
Not applicable

To update an email address, you must have at least two email addresses on file.

Login to your account.

* Click on the Gear icon.
* Click on the "+" in the Email box.
* Enter your new email address.
* Click "Add Email"

* You will need to confirm the new email - once you've done that, you can make it the Primary and delete the old email.

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YS2
New Community Member

My primary email address no longer exists but I am not allowed to change it so I am not getting any messages.

This does not make sense.

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Anonymous_User
Not applicable

To update an email address, you must have at least two email addresses on file.
Login to your account.
* Click on the Gear icon.
* Click on the "+" in the Email box.
* Enter your new email address.
* Click "Add Email"

* You will need to confirm the new email - once you've done that, you can make it the Primary and delete the old email.

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