Change name & payment status

MaryNg
New Community Member

Hi, I'm encounter 2 issue.

 

1. I'm trying to change my legal name, however, it doesn't appear any 'Save' or 'Submit' button after I uploaded my documents, can I know how do I change the name?

 

2. What does it means that 'You have successfully updated shipment information. You’ll get your money within 1 day of delivery.' What should I do if the status is showing this? How long does it takes to credit into my wallet?

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @MaryNg

Welcome to the Community! 

Legal name changes can only be completed by a PayPal agent. After you've submitted all of your documentation, the information will be sent to the appropriate team for review. If you have any questions on the process, I recommend referring to this Help Center article: How do I change the name on my PayPal account? In regards to your second question, it sounds like you're referring to a Funds Availability Hold. To learn more about holds, you'll want to review this PayPal Help Guide: All about holds

I hope this helps! 

- Meghan


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