Cant enter account or contact paypal

Captainkrypton
New Community Member

Having not accessed Paypal for several months and forgotten my password I have been trying to rest it. Although the password is now reset the system is requiring a further entry code which it will either text to my phone or call me for me to enter it. Unfortunately when it claims to be doing this nothing arrives at my phone. The part shown phone number appears to be correct but could I suppose have an incorrect digit or could it be becasue there is a country code missing? Whatever is the problem every way I try to contact Paypal seems to require me to be logged in which of course is the p;roblem - I cant log in. Any ideas/suggestions?

  

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Captainkrypton 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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