Can't log in or reset password.

MbjDje
Contributor
Contributor

Hello,

 

A few years ago I made a paypal account linking to my bank account on my (then) primary email adress. Over the years I've not used paypal nor have I looked at it. But now I can't seem to login at all. This is what happens.

 

1. I log in with my email and password.

2. It says "due to security reasons, you have to reset your password."

3. It asks me to send a security code to my phone.

4. I enter the code and it lets me enter a new password.

5. I confirm it and it says: "Something went wrong." "Due to issues we are unable to process this request. Please try again later." and gives me the option to press a button saying "Try again."

 

This has been going on for about 2 weeks now and I am sick of this. I can't link my bank account to this email (my now primary email) because it is linked to my old email which I can't enter.

 

Any idea how to fix this?

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1 REPLY 1

kmicl
Contributor
Contributor
This happened to me as well. I FINALLY got a semi-helpful response from the support chat while using a different account set up under a different email address. Here's what they said: "I'll be forwarding this message to an account specialist who can help you with your concern. They'll review our previous conversation and get back to you. Please note, the reply may not be immediate. Don't worry, PayPal will send you a notification via email, App and within your PayPal account once they respond." Then: "The system is not allowing me to transfer you. We suggest to contact this number [Removed. Phone #s not permitted] for the collections department." I called the number & found it annoyingly convenient that, of course, I was IMMEDIATELY connected to a human since the underlying issue was just that PayPal wanted money. I was told that my account had been locked due to the negative balance on my account of $24.99. Despite how much as I wanted to tell them to **bleep** off & let the account ago, I went ahead & paid it & was told I should be able to regain access to the account once the payment clears. I guess we'll see. But, shame on PayPal's customer service for never even bothering to send me an email or ANYTHING explaining what had happened or why.
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