Hi everyone, so I have an old account I can't access, it has an old land line phone number on it, that we no longer own since it was 15 years ago. The last time I contacted PayPal, I was told it doesn't exist, but it does and I can get to the screen where it shows my old number. It keeps trying to call the land line, but obviously thats not going to work. There is money in the account.
You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in). If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country. Live chat is randomly available. You can send them a message. Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
