Hi, so when I go to log into my account (it’s been a while) it’s asking me to verify my account with my old phone number. As I don’t have access to this how do I go about getting into my account? Thanks.
Send a signed registered letter to the Luxemburg headquarters, preferably threatening legal action if they don't update the number & let you back into your account?
You me & endless others on here with the same issue, no response even from the moderators, much less anyone official.
Shame you didn't bother to read the MESSAGE ON YOUR PAYPAL ACCOUNT for the last few months telling you to update a mobile phone on your account ready for this new policy AGREED by paypals regulators.
Advice is voluntary. Kudos / Solution appreciated.
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Use the forgotten password option several times.
3. Trying another browser that may let you in without phone verification (then change it when you have logged in).
4. Trying again another day when sometimes you can get in without doing the verification and then change the number.
5. Changing the password a few times sometimes works as it can bypass the phone verification.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
