Hello fawziah,
Welcome to the Community 
.
You can respond to your case by: logging into your PayPal account, click Resolution Center, click Respond next to your case and provide any necessary documents that are being requested.
We’ll work as quickly as we can to resolve your case.
Misty
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
