items description in cart is wrong

[charlotteda]

When I selected the second item... a  3 pound jug... in my cart it is described as a 3 pound wildflower honey bear.

I cant find the place in my code that contains the word bear for that particular item.  If anyone can help, I would appreciate it.

thanks

charlotte

[skier]

We can however, you have not posted anything we can look at.   What you need to do is provide a URL to the web that has your item button code so we can actually see what is going on.  Else there's no way to help.

Regards,

skier

[charlotteda]

duh..

http://www.beewellhoneyfarm.com/products.html

I am referring to the second item...which is not a honey bear but it shows up as such in my shopping cart when selected.

[skier]

Thanks for the link.

As you are using "hosted" item button code, you need to go back to your Account Profile, My Saved Buttons and recheck the "values" you have for that particular item button.   The item button is definitely sending the wrong "item_name".  Note, you do appear to have the "item_number" and "amount" correct.  Just double check what you have for the "item_name" or description.    If your code was clear text, it would a no brainer to see what values are being sent but, since the code is hosted, you must go back and check yourself.

One more thought, just curious as to why you have two versions of the item button coded in the web page.  You have a "hosted" item button and directly under that is an "encrypted" version of the same item button.   It's not necessary to have both.  The "hosted' version should be just fine.

Regards,

skier

[charlotteda]

In paypal....under saved buttons...

I clicked on the item in question and "view code"

Below is the code that I see... I see that the input type is Name : hosted button.. but the value is gibberish to me.  Am I looking in the wrong place for the item description.

<form target="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="J6JGFUZVW9GKC">
<input type="image" src="https://www.paypal.com/en_US/i/btn/btn_cart_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>

[skier]

Sorry, this is "hosted" item button code.  We can't see what is being passed because certain variables are protected.  Did you check what you are inputting for the item description?   You need to go back to My Saved Buttons, find this button and Edit.   Look at the item description.

Regards,

skier

[charlotteda]

Thank You... sometimes it seems I cant see the forest for the trees 🙂

Now for the other problem: regarding 2 button codes.... hosted and encrypted ?

After each item.... I want an "add to cart" button and a view cart button...

when I look at the source code... I see 2   "form target" actions but I assume one of them is the view cart button ?  If not.... where is the view cart button code ?

thanks...

[skier]

The "encrypted" code is your View Cart code.

Regards,

skier