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invoice "Saved" but not sent - something about verify email address?

New Community Member

invoice "Saved" but not sent - something about verify email address?

I created an invoice today (just like I have in the past) but when I clicked Send, I got a message that says "Your invoice was saved. To send it, please confirm your email address first."  The link to confirm my email address just takes me back to My Account Overview.  I went to add/edit email address and pressed the button to Confirm my primary email address (again) and it said "This email address has already been confirmed."  

 

I just told a customer I would be sending the invoice momentarily!  This is the first time I've had this problem.  Any ideas? 

6 REPLIES 6
Contributor

Re: invoice

I am also having the exact problem. Please help.

Contributor

Re: invoice

I encountered this problem as well. How to solve this problem?

Contributor

Re: invoice

Paypal confirmed that it is a bug and they are working on it.

Here is the workaround which worked for me.

1. Click on the invoice number to open it

2. Click on Edit

3. Click on "Edit Contact Information"

4. Under the Email dropdown option, select "Don't show on invoice" and then save

5. Click on "Send".

 

It should work.

 

Cheers!!

Contributor

Re: invoice


@Intelliforte wrote:

Paypal confirmed that it is a bug and they are working on it.

Here is the workaround which worked for me.

1. Click on the invoice number to open it

2. Click on Edit

3. Click on "Edit Contact Information"

4. Under the Email dropdown option, select "Don't show on invoice" and then save

5. Click on "Send".

 

It should work.

 

Cheers!!



Thank you
 very much, I can send an invoice successfully and I hope that the method of "Intelliforte" to help solve problems for people like me...Smiley Very Happy

New Community Member

Re: invoice

You're amazing! Thanks!

Highlighted
Contributor

Re: invoice

The issue had been resolved. It was my mistake to use old example without fresh docs checking. Great thanks for PayPal support!