Why can I not change the business name that appears on customers credit card statements?

pcbowman
New Community Member

I upgraded from a personal to a business account, and need to change the business name that appears on customers credit card statements. Under my business setup > customize my buyers experience > credit card statement name I edit the name but keep getting "Sorry but the action could not be completed" I have tried logging off and back in but the same result.

 

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2 REPLIES 2

janine_berry
Contributor
Contributor

It may be that paypal is having major issues today. Several of us cannot receive credit card payments from customers. No response as to why.  Maybe issues with anything relating to credit cards? Just a thought.

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Misty11
Advisor
Advisor

Hello pcbowman, 

 

Welcome to the Forums.

 

PayPal was experiencing some technical difficulties yesterday, I would try to update it again. If you still are not able to do so you can call PayPal directly and we can update it for you.

 

Smiley HappyMisty

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