WAS ABLE TO ADD LOGO TO INVOICE!!!

LosAngeles
Contributor
Contributor

Hello!

 

I am very happy to say that I got this **bleep** thing to work!! Okay, here is what I did.

 

I did resize using their specification of 200wide. Photoshop automatically reduced the length to 63. Whatev. I don't loaded it and, low and behold, that freakin' box with the x.

 

HOWEVER, here is what I did and let me know if this works for you, I FILLED IN THE INVOICE ANYWAY and SAVED IT AS A TEMPLATE!! There is a prompt that asks you 'Do you want to save this as a template'? I clicked 'Yes' and named it.

 

Okay, THE **bleep** X was still there so, I JUST REMOVED IT, DOWNLOADED AGAIN, AND VOILA!! IT SHOWED UP!!

 

THEN, I MADE SURE TO SAVE IT AS THE SAME TEMPLATE. SAME NAME. JUST RESAVED IT!! **bleep** THING WAS STILL THERE!

 

I hope this works for you!! I was frustrated to and just decided 'Eh, let me see what happens'. And, it worked.

 

Maybe their program doesn't allow the picture to be shown UNTIL YOU SAVE IT AS A UNIQUE, PERSONALIZED, TEMPLATE.

 

HOWEVER, PAYPAL ---- WOULDN'T IT BE NICE TO TELL US THAT!!!

 

Peace All,

Los Angeles

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1 REPLY 1

PayPal_Kristen
PayPal Employee
PayPal Employee

Hi -


I am happy you were able to finally get the logo to work. We actually had a bug that was causing the trouble where some of the time the logo upload wasn't working.

 

The logo issue is now fixed.  You should now be able to upload a logo in the future successfully without an seeing a broken "X" graphic or a "Sorry you can't upload your logo" error. 

 

We are so sorry for the inconvenience and frustration this caused.

 

Sincerely,

Kristen

Product Manager, Invoicing

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