Virtual Terminal **bleep**

Tomharr
New Community Member

I have been using the Virtual terminal for years now, but here lately I have been having issues with it not processing peoples cards and I am losing business because of it. here is one error message:

 

Some of your information may be missing or incomplete. Please check the following items:

  • 10764: We can't process your transaction right now. Try again later.

Oh and there is no red anywhere showing something missing.

I talked to the customers on the phone and made sure all info was correct and still won't process. What is up with this junky **bleep** system paypal has.

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4 REPLIES 4

tbstang
New Community Member

I am receiving the same exact error while processing a Visa card:

 

10764: We can't process your transaction right now. Try again later.

 

 

Would love to know what is going on.

 

Thanks in advance.

 

tbstang

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Misty11
Advisor
Advisor

Hello

 

Sorry about your frustration with the Virtual Terminal transaction errors you are experiencing, error code 10764 is PayPal declining your transaction and it could be for a number of reasons such as: not being able to verify the card or the transaction does not pass our security model. I would advise you to call PayPal directly if this happens again so we can verify the information and give you an exact answer.

 

Misty

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biggerfish
Contributor
Contributor

I got this error today. After reading this thread, and another, that said the error is 'Address Verification Issues' I just deleted all that info from the VT form. It's all optional. Card went through after that.

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Misty11
Advisor
Advisor

Hello biggerfish,

 

I am so happy you got the Virtual Terminal to work, its wonderful when things work when you need them to.

 

Smiley HappyMisty

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