Virtual Terminal **bleep**
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I have been using the Virtual terminal for years now, but here lately I have been having issues with it not processing peoples cards and I am losing business because of it. here is one error message:
Some of your information may be missing or incomplete. Please check the following items:
- 10764: We can't process your transaction right now. Try again later.
Oh and there is no red anywhere showing something missing.
I talked to the customers on the phone and made sure all info was correct and still won't process. What is up with this junky **bleep** system paypal has.
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I am receiving the same exact error while processing a Visa card:
10764: We can't process your transaction right now. Try again later.
Would love to know what is going on.
Thanks in advance.
tbstang
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Hello
Sorry about your frustration with the Virtual Terminal transaction errors you are experiencing, error code 10764 is PayPal declining your transaction and it could be for a number of reasons such as: not being able to verify the card or the transaction does not pass our security model. I would advise you to call PayPal directly if this happens again so we can verify the information and give you an exact answer.
Misty
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I got this error today. After reading this thread, and another, that said the error is 'Address Verification Issues' I just deleted all that info from the VT form. It's all optional. Card went through after that.
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Hello biggerfish,
I am so happy you got the Virtual Terminal to work, its wonderful when things work when you need them to.
Misty
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