Virtual Terminal - Problems with PO Box AVS match

[MotoMinx]

We recently tighten up our risk settings on Virtual Terminal so that the billing address has to match perfectly (AVS). Ever since we did that, we can't get any credit cards to run if the billing address is a PO Box.

We have several customers who purchase from us regularly and have PO boxes, so this is a real problem. I don't want to have to turn my risk filters off and back on again every time I need to run their credit card.

I submitted my problem to Merchant Technical Support, and the answer I got was that they weren't able assist me with the problem and that I needed to contact Merchant Solutions. So much for technical support.

Can anyone help?

[Misty11]

Hello MotoMinx,

Welcome to the Forums!

I am sorry you are having problems with processing credit cards with PO Box billing addresses, I know that can be very frustrating. To pin point the specific issue you may want to call PayPal directly and we can look at a specific transaction because this should not be happening. Please click here to reach PayPal directly. 

Misty