How to remove my email address from the address box on PayPal's payment processing page?

decisive1
New Community Member

I just created a 'Buy Now' button for my website. When PayPal's secure payment processing page opens after someone click's my 'Buy Now' button, it shows my email address already filled in the 'amail address. box which the prospective purchaser should fill in with HIS/HER email address. I don't want this to throw anyone off where they might not go through with the purchase?

Login to Me Too
1 REPLY 1

Misty11
Advisor
Advisor

Hello decisive1 and welcome to the Community Robot wink


There is an easy solution to this. You can get rid of this issue by clearing your cache and cookies from your Internet browser. This will clear out the information your Internet browser has saved. Once you click the Buy Now button this will not happen. If you are not sure how to clear your cache and cookies, here is a resource that may help you.

 

Let me know if this helps.

 

~Misty

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.