How Use Virtual Terminal When Can't Get on Internet
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a physical store and use Virtual Terminal for charges. I've lost a few sales recently due to the 2 problems below.
How do I use Virtual Terminal when:
1. PayPal's Virtual Terminal service is down (yep, this happened to me!)?
2. My internet service provider is down and I couldn't get on the internet to access PayPal (bad weather, service was down, couldn't process several sales)?
Do I purchase old-style charge forms and keep them at the store, write the charge info on them, and type this info in later in my VT account - and hope the charge card was good? Or, make a photocopy of the card? Or....???
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Doohickeys,
Welcome to the Forums.
The Virtual Terminal rarely goes down. And yes if you do not have internet service then you will not be able to enter an order directly into the Virtual Terminal. Really the only thing you can do if either the Virtual Terminal is down (like I said is rare) or you lose internet connection is to write it down and charge the card at a later time. The only thing is, this is not highly recommenced because you may run problems with collecting the payment because of the card being declined, invalid numbers or numerous others reasons. So if you make sure you have all the correct payment information and contact information this would be OK. I hope this helps.
Misty
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Virtual Terminal does not work at Festivals? in Merchant services (Archive)
- Virtual Terminal versus Online Payment Form in Merchant services (Archive)
- Unable to give User access to "Create a Transaction" in Merchant services (Archive)
- usb swipe device in Merchant services (Archive)
- Virtual Terminal - Where do you enter Company Name when a buyer uses a company cresdit card? in Merchant services (Archive)