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virtual terminal not processing sales

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New Community Member

virtual terminal not processing sales

I am trying to process mail in credit card payments/donations, including recurring monthly, but after I submit for processing I get this:
Result Code:
5
Response Message:
Invalid merchant information: 10548-This transaction cannot be processed. The merchant's account is not able to process transactions.
My home page says all features are live, everything is verified, so what gives?

1 REPLY 1
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Moderator

Re: virtual terminal not processing sales

@IOCC,

 

I recommend contacting our customer service teams for further assistance if you're still seeing this issue on your end.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

 

- Randy