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unable to communicate with PayPal team and unable to get one time passcode also.

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unable to communicate with PayPal team and unable to get one time passcode also.

hi team,

I am trying to communicate with a couple of weeks but could not do it. Due to lack of one-time passcode, here I am unable to get the Url and location so that I can create One time passcode.

I want to know about my PayPal account. my vendors are unable to make payment. I created some PayPal links for payment. kindly suggest and help me out on the following points.
1- I created a link to my vendor and vendors and they are unable to make payment.?
2- Is my PayPal account is active.?
3- I already uploaded all documents many times but whenever I am logged in to your website. it's again showing a message to upload documents

4- I integrate PayPal into our website. 

Details are: 

 

Name: Manoj Kumar

Regions: India