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payment on hold but customer has received order

wilddaisy
New Community Member

payment on hold but customer has received order

Hi There, i had a customer place an order through my store and pay through paypal but they are holding funds. The customer has had the order since the day after she ordered but i still dont have the funds. i have put on there that she has received the item and papal said they sent an email to the customer to confirm she received the order but she says there is nothing there.

How can i get the money sooner and when will i get it?

 

Thanks

1 REPLY 1
Hemerk
PayPal Employee

Re: payment on hold but customer has received order

Hi @wilddaisy 

Thank you for reaching out to the PayPal Community Forum!

 

Please click on the link to know more about payment holds.

https://www.paypal.com/au/smarthelp/article/why-is-my-payment-on-hold-and-when-will-it-be-available-...

 

This article would show "To get your payments released sooner, use trackable delivery with any of our approved delivery companies and enter the tracking details on your Activities page."


Hope this helps!

Kudos and Solved are highly appreciated.