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payment decline while customer buying the product

New Community Member

payment decline while customer buying the product

dear community.

 

i am rudi from indonesia, i have problem that my customer cannot use transaction using their credit or debit card, i already check they card active and no problem.

 

it is the first time we use use our pay pal as payment gateway to receive customer payment.

 

pls help sharing to solve my case

 

txu

Rudi [removed]