invalid user ID, create new user,

shybear2018
New Community Member

I have created a new user on my account.  I now wish to add a second user but when I try to do so I receive an error message that I need to enter a valid user ID.  I am quite sure the ID I am entering is valid.  It is "MFSTreasurer".  I have actually tried 3 different variations on this including 'Treasurer' and 'mfstreasurer'.  Is there a limit to the number of users I can add to an account or what else might be happening.  I need to get this resolved as soon as possible.   Thanks for any suggestions.

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