how to deal with a non-profit account which puts hold on my money and asks me about shipping goods!

Amir98
New Community Member

I opened a business account to collect donations.

1- I got the 1st donation with no issues, but from the 2nd one, paypal puts hold on that and asks me to answer if I have shipped the goods or done the services I'm supposed to do, while there is no goods to be shipped or services to be done!

2- On top of that, paypal asks me to collect additional information and in the 1st step, asks me to choose my business nature from a list, in which I can't find non-profit or donation or similar things.

Thanks for your helps

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