e-mails are not going to my customers after purchase
DTableware
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jul-01-2018
01:34 PM
I'm new on Pay Pal and my customers are not getting e-mail confirmations, do I have to set that up?
Labels:
- Labels:
-
Express Checkout
1 REPLY 1
Anonymous_User
Not applicable
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jul-02-2018
12:16 PM
No - the emails sent back are automated however, there are times when the system gremlins take over - unfortunately there's nothing you can do on your end except contact Tech Support - on this page, at the bottom there's a link "Contact Support", you can login on the next page, then you can complete and submit a support ticket.
Note, some developers use PayPal's IPN feature to trigger their own custom emails which are automatically sent to their customers. Just something you can look into. Here's the link.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Can the confirmation email from PayPal be customized/edited? in Merchant Products and Services Archives
- Easily adding customer name to an invoice in Business Tools Archives
- paypal activity list of customer purchases, I cant see a print shipping label option in Business Tools Archives
- how to open a closed case and prove to paypal we are not scammers in Managing Risk and Fraud Archives
- reference transation in Merchant Products and Services Archives