donations on hold

Scereyaha
Contributor
Contributor

I have ko-fi donations on hold, which I have confirmed are for non-physical goods, and which it said would be released in seven days. It has been more than seven days for each, but when I try to open a case in the resolution center, it says that I already received the money so I'd have to contact the sender about any issues... Only I haven't received the money, paypal has and hasn't released it. I'm not about to harass an anon donator, even if I could, that their donation is being held by paypal, and due to this I can't even open a case about it or seek a resolution. 

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