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Why is Paypal support so BAD?

Contributor

Why is Paypal support so BAD?

Well, I don't know what the hell is going on with Paypal, but I'm pretty furious. I have a Paypal card reader that doesn't work, a Here app that doesn't work, and a support system that doesn't work. 

 

I've been reading from other members here about long, useless waits for phone support, where people give up after an hour's wait. And although Live Chat and auto call back has been invented, Paypal doesn't seem to know about them.

 

I tried the Twitter support, and all I got there was pasted text from the website that didn't answer my question at all.

 

I haven't tried the oh-so-generous 2 hours a week that the moderator team offers here, but it seems likely that the line would be long, and they probably stop right when the hour ends. 

 

I guess Paypal just doesn't care about helping their merchant members. At this point I'd just like to return the reader that doesn't work. 

3 REPLIES 3
New Community Member

Re: Why is Paypal support so BAD?

I have had such a horrible experience with PayPal even when I reported a dispute my account has been turned off even though they were aware of the problem. I had to go through my bank to get it resolved since all PayPal support does is copy and paste. I will never advise PayPal to anyone again. It has gone way down hill.
New Community Member

Re: Why is Paypal support so BAD?

Even I am facing the same worst support system of PayPal. They have put limitation on my account and when I contacted their customer care by phone they asked me to send an email. When I sent the email and asked some questions about the limitation put on my account, simply they replied with copy and paste content from their website after two days. They didn't even addressed to my questions. PayPal offers the worst custom customer support for merchants. I will hardly think about using it again.
New Community Member

Re: Why is Paypal support so BAD?

Indeed PayPal support has become extremely bad they simply don't answer your tickets back. That bad! Despite my regular and continuous follow ups there's literally no one who is bothering reading my tickets and entertaining my inquiries and requests. Things are going down hill in a vertical pattern. Very sad and frustrating indeed.