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When does a PayPal Here card payment include the customer name? It seems to only be there sometimes.

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Contributor

When does a PayPal Here card payment include the customer name? It seems to only be there sometimes.

Hi.

 

This is all in the UK.

 

I've been using the PayPal Here app with the PayPal card reader to process payments. Looking at the customer information in my reports, many of them only list a dcc.paypal.com email address, but some of them also have a customer name attached. What determines whether the name is present, and is there anything I can do to get more names and information?

 

Thanks.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: When does a PayPal Here card payment include the customer name? It seems to only be there som...

Hi @RachelTapping,

 

Apologies for the confusion. I mean previously in the PayPal system.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
3 REPLIES 3
Moderator

Re: When does a PayPal Here card payment include the customer name? It seems to only be there som...

Hi @RachelTapping,

 

Thank you for your question. The name would show only in cases where that card has been used previously in a transaction that caused the name to be captured in combination with the card. An example is when the card is entered manually. I believe subsequent uses of that card would also have the name associated.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: When does a PayPal Here card payment include the customer name? It seems to only be there som...

Thanks for the reply, but that doesn't seem to be right. All of these are first time customers that we have had no previous interactions with, and yet some show names. Or do you mean if the cards have been used previously in a PayPal transaction with a completely different company? Those names certainly haven't come from us, this is a physical shop environment and we don't otherwise know our customers' names.

Moderator

Re: When does a PayPal Here card payment include the customer name? It seems to only be there som...

Hi @RachelTapping,

 

Apologies for the confusion. I mean previously in the PayPal system.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.