When does a PayPal Here card payment include the customer name? It seems to only be there sometimes.

RachelTapping
Contributor
Contributor

Hi.

 

This is all in the UK.

 

I've been using the PayPal Here app with the PayPal card reader to process payments. Looking at the customer information in my reports, many of them only list a dcc.paypal.com email address, but some of them also have a customer name attached. What determines whether the name is present, and is there anything I can do to get more names and information?

 

Thanks.

 

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PayPal_Olivia
Moderator
Moderator

Hi @RachelTapping,

 

Apologies for the confusion. I mean previously in the PayPal system.

 

Olivia

 

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PayPal_Olivia
Moderator
Moderator

Hi @RachelTapping,

 

Thank you for your question. The name would show only in cases where that card has been used previously in a transaction that caused the name to be captured in combination with the card. An example is when the card is entered manually. I believe subsequent uses of that card would also have the name associated.

 

I hope this helps!

 

Olivia

 

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RachelTapping
Contributor
Contributor

Thanks for the reply, but that doesn't seem to be right. All of these are first time customers that we have had no previous interactions with, and yet some show names. Or do you mean if the cards have been used previously in a PayPal transaction with a completely different company? Those names certainly haven't come from us, this is a physical shop environment and we don't otherwise know our customers' names.

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PayPal_Olivia
Moderator
Moderator

Hi @RachelTapping,

 

Apologies for the confusion. I mean previously in the PayPal system.

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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