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Voided transaction

Gorby123
New Community Member

Voided transaction

 

 

Hello friends and helpers, 

 

we have the following problem: a client yesterday tried to make a food order via our website but it was out of battery and we couldn't accept it. However, the client says that in his Paypal the money are booked. In our Paypal yesterday the payment was pending and later was voided. We have already delivered our services and we want to get paid(I think you all understand). The client insists that in his account the money are paid but in ours the transaction is cancelled. What is the solution in this situation? 

 

Thanks in advance