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Hi,

We have not been a PayPal user for a long time but our customers get a panic reaction when they only get the option to log on to PayPal when they want to pay with a credit card. It feels a bit random which page comes up:

  1. The page you get instantly asked to log on to PayPal
  2. The page with all the fields to fyll in card number etc.

When my customers get #1 up they panic and abort the process if they don't have a PayPal account.

 

We are as well getting message from customers that get #2 up that they don't get the option to accept PayPal terms and condition. The countries that we have gotten the message from are Germany, France and Switzerland

 

Look forward to hear from you.

PayPal1.pngOption #2PayPal2.pngTermsPayPal3.png