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I received two separate refunds from an item I returned. The refunds show up in the activity box but there is no balance showing in the PayPal Balance area. and no funds were returned to my bank. Can anybody help?
Thank you for reaching us thru Community Forum. To check where is your refund. I include here a guideline where your refund.
Where is my refund?
From your PayPal app, refunds can't be issued. However, you can still view the latest status by tapping See Activity.
From your computer, here’s how:
Where is my refund sent to?
If you paid with your:
If PayPal performed a currency conversion for your transaction and a refund is issued:
***Money will be refunded in the currency you paid; or if we are unable to refund in the currency you paid, in your primary holding currency; or if we are unable to refund in your primary holding currency, then in Canadian dollars.
Here are a few common refund statuses: