Question regarding pending payments

Biggreen
Contributor
Contributor
Hello I would like to ask abou pending payments if it is possible to somehow send paypal notification to our customers for reminding them to confirm the goods are received because we have all our payments pending because we are new merchant and paypal wants to verify us . but the goods have been delivered according to tracking numbers but not a single custo mer confirmed it on paypal What to do please? Thank you
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Biggreen 

 

Normally funds are released when tracking shows delivery of the item + 1 day OR 21 days if no tracking.

As you sent trackable then I don't think that there is an option for buyers to confirm receipt, that is for 'services' or 'collect' items when you mark the service as 'delivered'.


Advice is voluntary.
Kudos / Solution appreciated.
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Biggreen
Contributor
Contributor
Thank you for your answer, that means that after 21 days (if we have tracking number but not from paypal preferred curriers which means it is not trackable) the payment will automatically procceed?
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