Problem setting up Business account

ignisuti
Contributor
Contributor

I upgraded my personal account to a business account. Now, EVERY TIME I log in, I'm asked for my home address. When I input it I get a message saying "Sorry something went wrong".

 

I contacted customer support twice on this issue, but no help. I was told a ticket would be created and I'd be informed when it was resolved. I don't see any tickets...

Login to Me Too
1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@ignisuti 

 

Downgrade this account back to personal by contacting customer service and open a separate business account with a different email address. We are allowed one personal and one business account.

 

Or continue to contact customer service to get an update the fix as the forums can't handle account specific issues:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.