Paypal here : charged fees TWICE (purchase + return)

noSSNtaxID
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Contributor

Screenshot 2020-03-27 at 19.25.36.png Screenshot 2020-03-27 at 19.25.51.png

 

I made a sale in the amount of $268. The customer had to cancel the service due to the current COVIT19 pandemic and I agreed to fully refund her.

 

Now PayPal has charged me $7.24 for the purchase (I received $260.76), then it charged me $7.24 again for the return as I got charged $268.

 

After some research, I understand that T&Cs were changed and sellers no longer receive the 2.7% back from PayPal. This is very strange, but I still got charged twice here. Requesting a courtesy refund of $7.24 x 2 = $14.48. 

 

Customer service is either unavailable these days or unsure as to why this happened via chat. Could someone assist?

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