Paypal card/chip reader

[Leat7]

I received my paypal card/chip reader but i downloaded the pay here app but it sends me to zettle and they don't have the same readers and i cant find my reader on there. it connects to my phone but not to app i use a samsung 9 phone. Does anyone one know what i can do.

[PayPal_Martin]

Hi @Leat7

Welcome to our Community!

I am sorry to see this has happened. We are in the process of changing our POS services in the US to Zettle - https://us.paypal-here.com/, You must have just purchased the device before the transition or from a third party. If you have not already established a PayPal Here account, it won't be possible to do this now. 

I would suggest you reach out to our support in order to find a possible resolution for this issue. You might have to return the reader, please review the return options in the above link. 

Thanks

Martin